Condo #3: Garden View, Ground Floor

We have stayed here 7 different times in mostly different units. Everything about the place is really top notch except for check in and general pleasantries. The ones who have failed the most are the ones in management asking for this review. This survey is consistent with last years management as well. I felt like I was checking in with a cheap motel along any highway USA. Hardly any kind of welcome and in asking for simple assistance for an upcoming grocery order, received little assistance and felt like I was putting her off. Moke use to greet us warmly, now walks right by us like we don't belong. Last year he came up to us on the beach and rudely questioned our reservation. We let last year go by without a complaint thinking Plantana management just having a bad year. This trip was unfortunately the same.
I will mention the groundskeeper/landscapers, handy man Louise and the room staff are amazing. They have all the welcoming skills, great attitudes and overall kindness and helpfulness. We are debating another visit next year. It truly is an amazing location and well kept. Maybe we were just spoiled by the over the top treatment in years past that we somehow thought it would be the same. And who decided not to offer the cool rum punch on a Saturday when guests are paying the most in peak season. To me its laziness.

One week at Plantana is never enough! Beautiful location, gardens, water, sun, accommodations and care by staff! We had a week in paradise and want more.

Our stay at Plantana was awesome!

Plantana was such a great place to stay. Such a relaxing family atmosphere and the beach is the best I’ve ever seen!! Close to many restaurants. I will definitely be back!!!!

This was our 4th stay at Plantana and was as wonderful as all of our stays. Moke and team are friendly, professional and the vibe is family friendly and laid back. Plantana is our favorite place to stay because whether you have ocean front or garden view the views are all relaxing and inviting.

This was our third time at Plantana. It was wonderful...as usual. The gardens are lovely and we very much appreciate not being in a high rise situation with huge numbers if people. The accommodations are always superior and we especially enjoy the screened porch for our meals.

arrived later in evening but easy to get into the unit the office night staff were there with the keys